Shipping Protection

4.4
Rated 4.4 out of 5 stars
72 Reviews
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SHIPPING

Good news! It’s your lucky day. We offer FREE standard shipping everywhere we ship. No minimum spend, no catch. Tracked and express options are available depending on where you are, and standard shipping does not include tracking in every region.

We print in Australia, the US, the UK, and Italy, so your order ships from the location closest to you. Everything is made to order, so nothing gets printed until you say the word. Your case is made specifically, personally and slightly obsessively for you, then sent on its way.

Production takes 2 to 5 business days before your order ships, and the shipping times below are in addition to that.

Occasionally a parcel is slower than any of us would like, and it is usually something outside our control: public holidays, extreme weather, courier strikes, or a parcel getting mis-sorted and taking a scenic detour through the wrong depot. Peak periods like Christmas run slower too. Please allow a few extra days in those cases. If your tracking has not moved at all for more than 7 business days, email support@thedairy.com with your order number and we will chase it for you.

AUSTRALIA (Shipped from AUS)
FREE – Aus Post Standard: 3–7 business days
$4.95 AUD – Aus Post Express: 2–4 business days

USA (Shipped from US)
FREE – DHL Standard: 8–10 business days
$3.95 USD – DHL Express: 3–6 business days

UK (Shipped from UK)
FREE – Royal Mail (non-tracked): 2–4 business days
FREE – Evri Tracked Parcel: 1–3 business days
£3.95 – Evri Next Day: 1–2 business days

EUROPE (Shipped from Italy)
Zone 1 – Austria, Belarus, Belgium, Croatia, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Spain, Sweden, Portugal, Romania
FREE – European Standard (tracked): 8–12 business days

Zone 2 – Cyprus, Denmark, Finland, Ireland, Italy, Malta, Norway, Serbia, Slovenia, Switzerland, Türkiye
FREE – European Standard (tracked): 8–20 business days

CANADA (Shipped from US)
DHL International Standard (tracked): 12–20 business days
Heads up: Duties/taxes may apply. These are set by Canadian customs and are the customer’s responsibility.

NEW ZEALAND (Shipped from AUS)
FREE – Int. Standard (non-tracked): 4–6 weeks
$13.95 AUD – Int. Standard (tracked): 6–10 business days
$29.95 AUD – Int. Express: 3–5 business days

ASIA (Shipped from AUS)
FREE – Int. Standard (non-tracked): 4–6 weeks
$24.95 AUD – Int. Standard (tracked): 6–15 business days
$39.95 AUD – Int. Express: 3–5 business days

HONG KONG (Shipped from AUS)
FREE – Int. Standard (tracked): 12–18 business days
$200 HKD – Int. Express (tracked): 4–8 business days

REST OF THE WORLD (Shipped from UK)
FREE – Airmail (non-tracked): 10–25 business days
$12.95 AUD – Int. Priority: 4–8 business days

Got questions? Just drop us an email at support@thedairy.com or message us on WhatsApp. We reply within one business day, Monday to Friday, excluding public holidays. Have you reached out and have not heard back? Kindly check your spam or junk folder as sometimes those pesky filters will catch our emails before they reach you. 

REVIEWS
4.4
Rated 4.4 out of 5 stars
Based on 72 reviews
85%would recommend this product
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72 reviews
  • Issy
    I recommend this product
    Rated 5 out of 5 stars
    5 Stars

    Such a good product!!

    TD Profile picture for The Dairy
    The Dairy

    Thanks for taking the time to leave a review :)

  • Sarah
    I recommend this product
    Rated 5 out of 5 stars
    5 Stars

    Very happy with my cases

    TD Profile picture for The Dairy
    The Dairy

    Thank you, Sarah! Happy to hear!

Got Questions?

CHECK OUT THE FAQs

We have teams in Australia, US, UK and Italy who will print and ship your order once received. Please allow for 2 - 3  business days for production as we practice mindful consumption which means we only produce what we sell (made on demand). We feel this is incredibly important to the environment as it reduces unnecessary waste. Your patience is appreciated. Kindly note express shipping doesn't mean express production.

You can pay in your local currency which includes; USD, GBP, EURO, CAD, AUD, DKK, HKD, JPY, NZD, SEK or SGD. Be sure to select your currency via the dropdown at the bottom of the website.

Not feeling it? We've got you. We will happily replace, exchange or refund within 30 days of delivery (excluding custom case + accessory orders). Just send us an email and we will let you know the process to send back to our Australian office. You can also check out our returns page for a lil' more info.