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FAQs

Will the case fit my phone?

At the moment, we make our cases for:

  • iPhone 4/4S
  • iPhone 5/5S/5C
  • iPhone 6/6S & iPhone 6/6S PLUS
  • iPhone 7 & iPhone 7 PLUS
  • Samsung Galaxy S3
  • Samsung Galaxy S4
  • Samsung Galaxy S5
  • Samsung Galaxy S6, S6 EDGE & S6 EDGE PLUS
  • Samsung Galaxy S7 & S7 PLUS

So, if you have one of them – you’re in! Keep an eye out though, because we will start making cases for other models in the near future. Click here to see our full range of cases. 

How much does a case cost?
Prices start from $35 for phone cases except for our 'ARMOURED' range which is an additional $5. Apparently we used all our creativity in the designs instead of the pricing.
What do all the cases look like? 
Click here to see our full range of cases. On this page you'll see the entire range of phone cases including the SNAP v's ARMOURED which has a rubber insert which provides extra protection. The rubber insert wraps around the front of the iPhone front screen. 
I have a discount code, where do I put in the code? 
When you check out you'll be taken to the payments page. On this page you'll see a field to enter your discount code. Simple enter it the way you've received it (taking into account capital letter etc). At that point make sure you hit 'APPLY' button to apply the discount. Then click 'COMPLETE MY PURCHASE'. Happy days! :)

Is this a sticker?
Puh-lease – save the arts and crafts for your scrapbooking club. These cases are actually designed to protect your phone. Using patented 3D printing technology we wrap around and embed your image into the layers of the case, which gives you true photographic quality that will never wear off. The cases are completely waterproof and heatproof up to 150 degrees. 
How protective is the case?
Our cases offer superior phone protection. But in saying that, we don’t recommend testing them from a rooftop! They’re designed to protect your phone against your every day bumps and drops. We have ARMOURED cases for those that want extra protection which features an additional rubber insert. 

Will my case look exactly like what I see on my screen?
Pretty dang close! Keep in mind that all monitors display colours slightly differently – but even still, our printing process is designed to print crisp, bright images. Depending on the design you choose, you may find the position of the image might be every so slighty different (max 2mm) and slight stretching around the edges of the case. But that’s pretty normal for this type of printing. 
Is the screen protected?
The raised edges act as a bit of a buffer, stopping the screen of your phone coming into contact with other surfaces. It’s always a good idea to put a protective film over the glass of your screen though! You can get those from us as well here
What’s the G.O. with returns?
You no love – you no keep! We’ll happily replace, exchange or refund your case within 30 days (excluding Custom Cases). Send us an email at hello@thedairy.com.au first and we’ll let you know how to go about sending it back. See our ‘Returns’ page for more info.
I want I want I want it NOOOOOWWWW. Gimme?
Cases will be in your hot little hands in about 5-7 business days within Australia (unless you upgrade to our EXPRESS service which is 1-2 days). For your international folk, you’re looking at about 1-3 weeks, depending on the postage system in your parts.
Do I need an account to order something?
No, you don’t need to set up an account to purchase an item. You can simply checkout as a guest.
How can I pay for my order?
When you head to the checkout, you’ll be able to using PayPal account or Credit Card. 
Do you ship internationally?
Yep! To pretty much anywhere in the world and it's FREEEE (via Standard Shipping). How awesome is that!?
How much does shipping cost?
We have FREE Shipping Worldwide! Standard shipping (not trackable) within Australia is FREE and takes about 5-7 business days (it takes a little longer as our packages go through hand sorting). We have an EXPRESS service available for our Aussie peeps for an additional fee of $10 and takes 1-2 business days. We offer international shipping via the Australia Post International postage service and can take 1-3 weeks depending on how fast your local postage system is. 
I ordered and it should have arrived by now, but it hasn't. What do I do?
Stay calm, don’t worry! We’re obsessed with quality and getting the details right and depending on where you live it could take up to 3 weeks. If you still need help or have questions, please send us an email and we'll be glad to work with you to make sure your order gets in your hands asap!
Can I purchase a gift voucher?
Awwww aren't you nice! Yes you can! Order a Gift Voucher for that special person.
I have a design and/or logo which I’d love to put on a phone case and get lots made, can you help?
Yes we sure can, all you need is your logo to upload to our CREATE a case system. Your friends or business will love you for it! Any probs just email me.  
EEEEKKKK! I made a mistake with my order, can I change it?
Okay take a deep breath, it's all okay. Yes you can change it but please be quick. All you need to do is email at hello@thedairy.com.au within 4hrs of ordering and we will change your deets etc.
What if I get scratches on the surface of my case, will it affect how the design looks?
Small scratches will only affect the gloss on top of the image, so it’ll be fiiiiinnneee. You'll probably notice them in certain angles, under the light, or as Venus passes the Earth at an exact angle of something degrees.
Do you accept artwork from artists interested in working with The Dairy?
Yes we’d love to hear from you! If you’re interested in submitting artwork for review and consideration please email us at hello@thedairy.com.au. We’ll get back to you as soon as we can if we think it’s a good’un. If we select your design, we’ll pay you a cut of each case sold!
If you have any other questions just email us at hello@thedairy.com.au
 
Cam :)

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