FAQS

Orders

We have teams in Australia, the United States, the United Kingdom and Italy who will print and ship your order once received.

Please allow for 2-5 business days for production as we proudly practice mindful consumption which means we only produce what we sell (made on demand).

We feel this is incredibly important to the environment as it reduces unnecessary waste. Your patience is appreciated.

Kindly note express shipping does not mean express production and that the day it was placed does not count in the production days.

Please note that all orders will take 2-5 business days to process prior to shipping from our warehouse in Australia, United States, United Kingdom or Italy, regardless of the shipping method selected.

Express shipping does not mean express production. Our team prints orders Monday to Friday (excluding bank holidays) and orders go into production the following business day.

Please note that all orders will take 2-4 business days to process prior to shipping from our warehouse in Australia, United States, United Kingdom or Italy, regardless of the shipping method selected.

Express shipping does not mean express production, all our orders are printed in order of time they were placed. The day of the order does not count within the production time.

No worries. Just email us directly at support@thedairy.com within 4 hours of ordering and we can make the changes. 

Not feeling it? We've got you. We will happily replace, exchange or refund within 30 days of delivery (excluding all personalised custom products which are final sale). Please send us an email and we will let you know the process to send back to our office. You can also check out our returns page for more info. 

You can pay in your local currency which includes; USD, GBP, EURO, CAD, AUD, DKK, HKD, JPY, NZD, SEK or SGD. Be sure to select your currency via the dropdown at the bottom of the website

You can use PayPal, Apple Pay, Google Pay, Afterpay (Australia & New Zealand), Clearpay (United Kingdom), or your Credit Card (Visa, Mastercard & AMEX). We also accept some crypto currencies via Coinbase Commerce.

Australia, United States, United Kingdom, Canada, Germany, Australia, Austria, Azerbaijan, Belarus, Belgium, Botswana, Canada, China, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine

Shipping

Please allow for 2-5 business days for production as we proudly practice mindful consumption which means we only produce what we sell (made on demand).

Shipping times are on top of our internal production times. Once shipped, standard shipping (no tracking available), please allow for 10-12 business days. If you selected a priority service your package will arrive in 2-5 business days.

Please note international shipments outside of Australia, the United States, United Kingdom and Italy can take longer. To learn more about shipping click here.

Still hasn't arrived? Please email support@thedairy.com with your order number and we will investigate.

We ship pretty much everywhere. We have local printing in Australia, the United Sates, the United Kingdom and Italy. 

Our Australian production team ships to: Australia, New Zeland, Hong Kong SAR, Japan, Singapore, Sri Lanka, Thailand & China 

Our US team ships to: The United States & Canada

Our UK production team ships to: United Kingdom, Faroe Islands, Guernsey, Isle of Man, Jersey, Georgia, Iceland, Kosovo, Liechtenstein, Montenegro, North Macedonia, Portugal, Ukraine, Azerbaijan & Botswana

Our Italian production team ships to: Austria, Belarus, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,  Poland, Romania, Slovakia, Serbia, Slovenia, Spain, Switzerland, Sweden & Turkey

All countries we ship to:

Australia, United States, United Kingdom, Canada, Germany, Australia, Austria, Azerbaijan, Belarus, Belgium, Botswana, Canada, China, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine

We offer FREE shipping plus the option to upgrade depending on where you are based. Kindly note that FREE shipping does not include tracking in some locations.

Please note shipping times are on top of production times (2-5 business days). 

AUSTRALIA (Shipped from AUS)
FREE - Aus Post (non tracked service) 10 - 12 Bus Days* 
$4.95 AUD - Aus Post eParcel 2 - 7 Bus Days 
$9.95 AUD - Aus Post Express 1 - 3 Bus Days 

*FREE shipping upgraded to eParcel when you buy two (2) or more items. Australian orders only. Excludes Zipper Bags.

US (Shipped from US)
FREE - DHL Standard 8-10 Bus Days
$4.95 USD - DHL Express 2-5 Bus Days 

UK (Shipped from UK)
FREE - Royal Mail (non tracked) 4-5 Bus Days 
$12.95 AUD - Royal Mail (tracked) 1-2 Bus Days

EUROPE (Shipped from Italy)
Zone 1:
 Austria, Belarus, Belgium, Croatia, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Spain, Sweden 

Free - European Standard (tracked) 8 - 12 Business Days

Zone 2: Cyprus, Czechia, Denmark, Finland, Ireland, Italy, Malta, Norway, Romania, Serbia, Slovenia, Switzerland, Türkiye 

Free - European Standard (tracked) 8 - 20 Business Days

CANADA (Shipped from US)
DHL International Standard (tracked) 12 - 20 Bus Days
Please note for Canadian orders that we are not responsible for any duties or taxes that may apply to your order. These fees are determined by your local customs authority and are the responsibility of the customer.

NEW ZEALAND (Shipped from AUS)
FREE - Airmail (non tracked) 10-15 Bus Days 
$13.95 AUD - Int. Standard 6-10 Bus Days
$29.95 AUD - Int. Express 3-5 Bus Days

ASIA (Shipped from AUS)
FREE - Airmail (non tracked) 10-15 Bus Days
$19.95 AUD - Int. Standard 5-10 Bus Days
$34.95 AUD - Int. Express 3-5 Bus Days

REST OF THE WORLD (Shipped from UK) 
FREE Airmail (non tracked) 10-25 Bus Days
$12.95 AUD - Int. Priority 4-8 Bus Days

Products

Our cases offer superior phone protection, but in saying that, we don’t recommend testing them from a rooftop. They are designed to protect your phone against everyday knocks and drops. We offer 'SNAP' and 'ARMOURED' cases, it depends on how clumsy you are. If you are looking for something more protective, we always recommend upgrading to the 'ARMOURED' version for extra peace of mind. Check here to compare the differences. Don’t worry, our tougher armoured cases aren’t that bulky.

The raised edges of the case acts as a buffer, stopping the screen of your phone coming into contact with other surfaces. It’s always a good idea to put a protective film over the glass of your screen as a lil' extra protection. Check here to take a closer look.  

Our SNAP cases are:
Slim form factor & lightweight.
Impact resistant Polycarbonate material. 
Minimal impact on overall device size. 
Clear, open ports for connectivity.

Our ARMOURED cases are:
Dual layer case for extra durability & protection. 
Impact resistant Polycarbonate outer shell. 
Inner TPU liner for extra impact resistance. 
Clear, open ports for connectivity.

Check here to take a closer look.  

We have a range of MagSafe compatible cases labeled as Armoured MagSafe — you can find these cute & protective phone cases here.

Our ‘Snap’ and ‘Armoured’ cases do allow you to charge your iPhone with MagSafe chargers but do not snap in place and do not work with MagSafe products.

We have a range of MagSafe compatible cases labeled as Armoured MagSafe — you can find these cute & protective phone cases here.

Our ‘Snap’ and ‘Armoured’ cases do allow you to charge your iPhone with MagSafe chargers but do not snap in place and do not work with MagSafe products.

If you're using a Clickit then wireless charging won't work and you'll need to remove the case. Credit cards could be damaged if they get in between your phone and the charger, we recommend removing any credit cards before charging.

All our artists are paid royalties for every case sold. Royalties are paid every six months. 

The reaminaing retail cost covers, taxes, general operating costs, production of the product (which are made locally in Australia, US, UK or Italy), shipping, packaging, digital marketing, creative content, and finally you also support the small (but mighty) team here at The Dairy.

You can find our price transparency page here for reference.

We sure can, simply upload your image to our easy to use personalisation app. 

Puh-lease – save the arts and crafts for a scrapbooking club. These products are actually designed to protect your phone or tech accessory using our patented 3D printing technology. Your image is embedded into the layers of the polycarbonate case, which gives you a true high gloss photographic quality that won't wear off. 

We use a patented 3D printing process, the design is embedded into the layers of the tough plastic polycarbonate case (for snap and armoured). Plus the high gloss cases give a vibrant photographic finish that won't fade or rub off. We've got you covered.

All our ‘Artist’ series cases are printed with a gloss finish which provides a vibrant photographic finish. Our custom case feature allows you to choose ‘Gloss’ or ‘Matte’. Please note that the finish will have an effect on the colour representation. You can also shop our curated ‘Matte’ phone case collection if you are looking for something more subtle.

Our sustainable vegan paper leather is now available for our Laptop Skins, Power Adapter Skins, Cable Wraps, Strap Connectors, Phone Case Wallets, and Samsung Galaxy Watch Bands.

This new paper leather material was created to replaces faux polyurethane leather & animal leather as part of our mission towards more sustainable business practises and facilitating the need for more eco-friendly options. This material is made with plant-based paper, with FSC sourced wood from sustainable forests, and mixed with a cotton fabric to create a lightweight and water resistant synthetic leather. Printed with a water based ink, once the material or product has reached the end of its life, the paper leather is fully biodegradable with soil.

Certified by Intertek and FSC accredited.

Coming soon in the Paper Leather: Laptop & Tablet Sleeves + Apple Watch Bands

Each case varies slightly due to the unique made to order process. There will always be a slight variation on colour from screen (RGB) to printed product (CMYK). Your screen illuminates colours which means they will appear brighter and less saturated than when printed. Please allow for 5-8% in variance, should it be more than this, kindly reach out to support@thedairy.com and our customer support team can help sort out the issue.

Each time we make one of our cases and tech accessories the colour might vary slightly due to the unique made to order process. There are a lot of factors in the printing process of a made-to-order product that can have slight variances in the end results: such as the heat of the machine, the inks that were used that month vs the time previously purchased, and even the time of day. The only way to get consistent colour is to bulk produce which creates unnecessary waste. 

Allow for 5-8% in colour variance between colours. If you see significant variances kidnly email support@thedairy.com and our team will be in touch to help with your order. 

What happens is that the surface and printing method causes the colour to shift depending on the surface finish. For example, the exact same artwork on a matte case will look different on a gloss case due to the surface finish and how light hits this product. Many of our products have a different surface finish based on the functionality of the accessory.

If you have any further questions or if you feel something is realllllllly off, please send a message to support@thedairy.com and our team will be able to sort it out.

Yes, the printed artwork is only on the front of the watch strap. The underside is black and you might see a bit of white near the buckle where the printer can’t reach.

Yes, absolutely. Like leather, the heat from your skin will help make the strap more comfortable as you wear it. Try gently softening the straps a bit in your hands before you wear it the first time.

At the moment, we make our printed snap & armoured cases for:

Apple
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 Mini
iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 12 Mini
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE ( 2020 + 2022 )iPhone XS Max
iPhone X/XS
iPhone XR

Samsung Galaxy 
Samsung Galaxy S23
Samsung Galaxy S23 Plus
Samsung Galaxy S23 Ultra
Samsung Galaxy S22
Samsung Galaxy S22 Plus
Samsung Galaxy S22 Ultra
Samsung Galaxy S21 FE
Samsung Galaxy S21
Samsung Galaxy S21 Plus
Samsung Galaxy S21 Ultra
Samsung Galaxy S20 FE

Custom Phone Case Only:
Samsung Galaxy S10
Samsung Galaxy S10 5G
Samsung Galaxy S10 Plus
Samsung Galaxy S20
Samsung Galaxy S20 Plus
Samsung Galaxy S20 Ultra

Google Pixel
Google Pixel 8 Pro
Google Pixel 8
Google Pixel 7
Google Pixel 6 Pro
Google Pixel 6
Google Pixel 5
Google Pixel 4A 5G
Google Pixel 4A 4G
Google Pixel 4XL
Google Pixel 4

So, if you have one of them – you’re set! Keep an eye out though, because we will start making cases for other models in the near future. Click here to see our full range of cases.

Send us an email to support@thedairy.com and we may be able to help out!

MagSafe Cases

We have our MagSafe armoured cases available for the iPhone 15 & iPhone 14 range.

Shop all the cases here.

No, only our Armoured MagSafe cases are specifically designed with MagSafe compatibility will securely attach and work seamlessly with MagSafe-enabled iPhones.

Our ‘Snap’ and ‘Armoured’ cases do allow you to charge your iPhone with MagSafe chargers but do not snap in place and do not work with MagSafe products.

While non-MagSafe accessories will work with a MagSafe case, the magnetic connection will not be as strong or secure as with MagSafe-compatible accessories.

Yes, MagSafe cases are compatible with magnetic car mounts, providing a secure attachment for your iPhone while driving.

Our Armoured MagSafe cases are designed to be slim and lightweight, providing protection without significantly increasing the overall size and weight of the iPhone.

Each case has all side protection, raised camera and screen bezel to ensure your phone stays safe while looking cute.

Our Armoured MagSafe cases feature a discreet raised magnet on the back, less than 1mm in elevation from the phone. This subtle design doesn't affect the phone's tactile experience; its purpose is to ensure seamless compatibility with MagSafe accessories.

GENERAL

Gosh, you're lovely. Yes, of course you can! Click here to order a gift voucher. 

We’d love to hear from you! Please submit your artwork via email to pr@thedairy.com and we’ll get back to you as soon as possible. Kindly include examples of your work, link to your social channels and tell us a bit about yourself.

Keen to collaborate with The Dairy? Drop us a message on Instagram or TikTok.

Prefer email? Reach out at pr@thedairy.com with direct hyper-links to your channels, and we’ll connect if there’s a fit for upcoming projects and opportunities.

Please note, due to the high volume of email inquiries, we recommend reaching out via social media for faster communication.

Please contact our marketing & PR team by reaching out to pr@thedairy.com

Absolutely! If you have any queries around bulk orders around any of our phone cases or tech accessories, please send an email to pr@thedairy.com and our team will be in touch within 48 hours.

About Us

Want to learn more about us and what we're all about? Discover more on our About Us page here.

Snap or armoured?
Don't see your question?

Shoot us a message directly to support@thedairy.com and we will be in touch to help you out.