We have teams in Australia, US, UK and Italy who will print and ship your order once received. Please allow for 2-3 business days for production as we proudly practice mindful consumption which means we only produce what we sell (made on demand). We feel this is incredibly important to the environment as it reduces unnecessary waste. Your patience is appreciated. Kindly note express shipping does not mean express production and that the day it was placed does not count in the production days.

Please note that all orders will take 2-3 business days to process prior to shipping from our warehouse in Australia, United States, United Kingdom or Italy, regardless of the shipping method selected. Express shipping does not mean express production, all our orders are printed in order of time they were placed. The day of the order does not count within the production time.

Our custom cases and custom tech accessories are FINAL sale, but please do get in touch if there is a print issue and we would be happy to fix it. Simply email support@thedairy.com with your order number and photo and we'll get it sorted.

Yes! Although we try and get your tech accessory as close as possible to the colour of your screen there are a few factors like being made to order we are not able to get 100% exact same colour every single time without a tiny bit of variance.

There are a few reasons, first is time of day of printing, colour can change based on the heat of the machine, ie a case printed in the morning will look slightly different than one printed later in the day. Second are the inks, we are always improving the inks we use which means that if you purchased a case 6 months ago, the inks that we use today may slightly differ in colour (within reason of course). Third is the surface, a colour on a gloss case will look different on a matte case or laptop skin, depending on how the surfaces picks up light and finsih can also have an effect on the saturation. And finally, screen colour across devices does vary which has an impact on the preview you see.

The only way to achieve exact colour across each case is to mass produce in bulk and for us made to order (locally) is important, which is not only better for the environment but it does not create any unnecessary waste and tech accessories that won’t go unused to end up in a landfill. We would also have to limit the functionality of our custom feature to ensure consistency and we want to give our community complete creative freedom.

For overall device protection, a case like our armoured version which covers the corners, edges and back of a phone, is your best bet. A good case will protect your phone from scratches and absorb impact in those areas when your device is dropped however there are many factors in a fall such as the surface the phone hits, the height, the speed and if your phone's screen hits any object on it's way down.

No devices (e.g. mobile phones, tablets, Apple Watches, laptops etc.) other than The Dairy branded products are covered by our warranty.

No worries. Just email us directly at support@thedairy.com within 4 hours of ordering and we can make the changes.