Your happiness matters at The Dairy. We strive for excellence, ensuring your satisfaction with every purchase. While we meticulously check orders, we're here for unexpected situations. Trust us, we've got you covered.
If you notice any issues upon receipt of your product, email us at firstname.lastname@example.org with a photo. Our Customer Care team responds promptly, usually within a day or two.
Replacement shipping is free of charge, with express options available for an additional fee.
Our guarantee excludes accidents, modifications, normal wear and tear, non thedairy.com purchases, damage to devices, lost or stolen items, bulk orders, and promotional items.
If you have any concerns or enquiries, just drop us an email at email@example.com
Gently clean the case using a soft, damp cloth with mild detergent or soapy water. Ensure your device is removed from the case before doing so.
Avoid abrasive cleaners, specifically alcohol or acidic cleaners. Please note this includes hand sanitisers which transfers on to the surface and can damage colours.
Daily use results in dirt and wear — this is to be expected. Prolong the life of your phone case & accessory with regular cleaning and immediate stain removal.
We got you covered — please contact us at firstname.lastname@example.org with a photo and someone will be in touch to help sort it out.
Send a photo of your case to email@example.com and someone will be in touch to help sort it you.
Promotional items (those sent to you for the purpose of carrying out reviews, buy one get one free, packaging etc) are not covered by this warranty.
If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request.
We are happy to replace this with a similar design. Send us an email firstname.lastname@example.org and we can help out.
Our team is available Monday - Friday from 11 am to 7 pm AEST. This excludes public/bank holidays and weekends. We get back to queries on a first come, first served basis. Please note if you sent an email over the weekend or busy times it might take longer to receive a response — usually within 24 to 48 hours.
Not currently — our team is based in different places across the world so email support is the most effective as it means anyone can help at anytime and there is a always a full documented history of the discussion to help pick up further assistance at a later date. Email email@example.com and we will be in touch within 24 hours during regular business days. If your question is not included in our FAQs, you can email us and our team will be able to assist Monday - Friday from 11 am to 7 pm AEST.
Kindly check your spam folder as sometimes our messages get stuck in with junk mail. Please note that messages sent over the weekend or bank holidays will be addressed next business day.
If you've used our online submission form, please ensure you have clicked the 'reCaptcha' button as the message will not go through otherwise.