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We accept items returned to us within 30 days from the date your order was delivered (excluding Custom Cases). All items must be returned and received by us before a refund or replacement is issued. Delivery charges are non refundable unless the item purchased is faulty or incorrect. We recommend using registered mail as we cannot be held liable for any items lost in the post.

Please email us first with your order number before sending in your return and if you have any questions please email us at

Items must be returned to us in an unused condition.

Returns are to be sent to:

The Dairy Returns
PO Box 2520
Fortitude Valley
QLD Australia 4006

Once posted, please notify us ( of the registered post tracking details, courier or shipping code. 

For full details of our Delivery Policy, please see the Delivery section of our Terms section in our website.

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