As soon as your order’s placed, you’ll get a confirmation email from us. If you don’t see it, check your spam or junk folders (sometimes it hides in there).
Still nothing? No problem. Just email us at support@thedairy.com and we’ll re-send it for you. We’ll get back to you within 24 hours, Monday - Friday (excluding public holidays). Have you reached out and have not heard back? Kindly check your spam or junk folder as sometimes those pesky filters will catch our emails back to you.
No dramas. Just email us at support@thedairy.com within 4 hours of placing your order and we’ll do our best to catch it in time.
Please note we’ll get back to you within 24 hours, Monday - Friday (excluding public holidays). Have you reached out and have not heard back? Kindly check your spam or junk folder as sometimes those pesky filters will catch our emails back to you.
Each piece is made-to-order, just for you (yep – no waste, no stockpiles). Our team in Australia, the US, UK, and Germany brings your design to life in 2–5 business days. A couple of quick notes:
Thanks for your patience! Good things (and sustainable ones) take a little extra time.
Check your spam folder – sometimes our emails sneak in there. If it’s been over 5 business days and you haven’t heard from us, pop us a message at support@thedairy.com and we’ll give you an update.
Express shipping speeds up delivery after production, but doesn’t fast-track printing. Everything’s made in the order it’s placed. Production takes 2–5 business days, and the day you order doesn’t count.
Absolutely. Choose your preferred currency from the dropdown menu at the bottom of our site – we support USD, GBP, EUR, AUD, CAD, SGD, and more.
You can check out using:
We print locally in Australia, the US, the UK and the EU to keep things fast and eco-friendly. Your order will ship from the location closest to you.
We ship to over 60 countries worldwide including Australia, US, UK, Canada, Europe, and parts of Asia. See the full list on our Shipping page.
We offer FREE standard shipping in most countries, plus tracked and express options depending on your location. (Heads up – free shipping may not include tracking in some areas).
Example shipping estimates:
Note: Shipping time is after production (2–5 business days). For more details regarding shipping times in your neck of the woods click here.
If you’re hoping your goodies land under the tree in time, here are the last days to place your order:
Australia: Wednesday 10 December
USA: Monday 8 December
UK: Wednesday 10 December
EU: Tuesday 2 December
Canada: Friday 28 November
Rest of World: Tuesday 2 December
We’ll still ship orders after these dates, but we can’t promise they’ll arrive in time for the holiday sparkle. If you’re cutting it close, you can always grab a digital gift card — instant delivery, zero stress, and still a very cute present for the lucky human. 🎄✨
We want you to love what you ordered. If something’s not quite right, you’ve got 30 days from delivery to send it back.
A quick heads up, custom phone cases and accessories are made just for you, so they’re final sale and can’t be returned or exchanged.
All return items must be received by our team before we can process a refund or exchange.
🇦🇺 Australian orders should be returned to our Australian office.
🇺🇸 US orders should be returned to our US office.
🇪🇺 EU orders should be returned to our Italian office.
🇬🇧 UK & Rest of World orders should be returned to our UK office.
Please note that customers are responsible for return postage costs. Express postage fees are non-refundable.
To get started, just email us at support@thedairy.com with your order number and we’ll guide you from there.
A Note on Mindful Purchasing
At The Dairy, we make every product to order, meaning each piece is created just for you. This helps us reduce waste and produce mindfully, and we encourage you to shop mindfully, too. Please purchase only the items you truly need and love.
Easy! Just email us at support@thedairy.com with your order number, and we’ll send you the return instructions.
A quick heads up, custom phone cases and accessories are made just for you, so they’re final sale and can’t be returned or exchanged. However, if there is an issue with your order, we want to make it right, so please do send us an email.
Our cases are made to take on the bumps and oopsies of everyday life.
Want the safest bet? Go Armoured or Armoured MagSafe if you love and use this feature.
Yep – both styles have raised edges to help keep your screen off flat surfaces. We always recommend a screen protector too, just to be safe. Grab one here.
Want the safest bet? Go Armoured.
Each case is made using our unique 3D printing process that embeds the design into a tough polycarbonate shell. It’s glossy, vibrant, and won't fade.
Custom cases let you choose gloss or matte. (Gloss = punchy colour; Matte = more subdued)
No way. Our designs are fused into the case with next-gen printing – no peeling, no bubbles, no craft glue.
It’s a plant-based alternative to faux and animal leather – made from FSC-certified wood pulp and cotton. It’s soft, water-resistant, printed with water-based inks, and biodegradable when you're done. Available across laptop sleeves, straps, cable wraps and more.
What you see on screen (RGB) will always look slightly different to what’s printed (CMYK).
Allow 5–8% colour variance. If it seems way off, email support@thedairy.com – we’ll help sort it.
A little, yes! Matte vs gloss, fabric vs plastic – all these surfaces take ink differently. If it’s a big mismatch, email us and we’ll take a look.
Only our Armoured MagSafe cases are designed to work with MagSafe accessories.
Snap and regular Armoured cases do support wireless charging, but they won’t magnetically snap to chargers or accessories.
If you’re using Clickit or have credit cards between your phone and charger – wireless charging won’t work.
Our Armoured MagSafe range is available for iPhone 13, 14, 15, and 16 series.
Only the Armoured MagSafe ones do. Other cases allow wireless charging, but don’t magnetically snap or support MagSafe accessories.
Yes! Our raised MagSafe ring gives a stronger grip. But since it's still magnetic (not glued), don’t rely on it for wild off-road driving.
Our Snap Case has an open top and bottom, so you’ll still get protection on the sides and back, but the edges stay exposed. If you want full-coverage protection, go for our Armoured or MagSafe styles.
The inner rubber layer only comes in black. It sits inside the case, so you won’t really see it once your phone’s in — but it’s there doing the heavy lifting.
Our cases are scratch-resistant, not scratch-proof. Everyday use is totally fine, but sharp or rough surfaces can still leave marks — same as any premium finish. Normal wear isn’t considered a fault.
They’re not fully shockproof either, but they’re built to handle the everyday stuff — the little drops, slips and “oh no” moments life throws your way. We’ve designed them to strike the sweet spot between form, design and function.
Absolutely. All artists earn royalties for every case sold. We pay them every six months – because artists deserve it.
Want to see where your money goes? Check our Price Transparency page.
Yes! Upload your art, add text, stickers, backgrounds and more using our Custom Case Tool.
Maybe! If you’ve spotted a past design you love, just email us. Some older patterns can still be printed, and we’re happy to check for you.
Absolutely. We take your online security seriously. All payments are processed through trusted providers like Shopify Payments, which uses secure, encrypted technology to protect your info.
We don’t store any financial details on our servers, and our systems are PCI DSS Level 1 compliant, the highest level of security certification.
So yes, your data (and your cart) are in safe hands.
We support the most recent iPhone, Samsung, and Pixel models. Check the full list here. Don’t see yours? Email us at support@thedairy.com.
We do! Grab one here – it’s the perfect pressie.
We’d love to chat! Email us at pr@thedairy.com with your work, website & socials (please link), and a bit about you.
Need a bunch of cases for your team, event, or campaign? We can help with that!
Just shoot us an email at pr@thedairy.com and include:
We’ll be in touch within 48 hours with a quote and next steps.
We’re big on quality — and even bigger on making things right if something slips through.
If your item arrives damaged, defective, or not quite what you ordered, send us a photo and your order number within 30 days of delivery. We’ll replace it or refund you, no fuss.
Free Returns & Exchanges
We offer 30-day returns or exchanges (excluding custom designs). If there’s a fault, we’ll get a replacement to you ASAP.
6-Month Trust Warranty
Every purchase is covered by a 6-month warranty for any manufacturing defects. If something’s off, we’ll sort it.
12-Month VIP Trust Warranty
Made three or more purchases with us? You’re officially VIP. Enjoy a 12-month extended warranty on all your gear.
Heads up: Our warranty doesn’t cover accidental damage, wear and tear, altered items, third-party purchases, device damage, lost or stolen goods, bulk or promo orders.
Your case is built tough – but a little love goes a long way:
With just a little TLC, your case will stay glossy and fresh for the long haul.
Still need a hand?
Just drop us an email at support@thedairy.com or message us on WhatsApp. We’ll get back to you within 24 hours, Monday - Friday (excluding public holidays).
Have you reached out and have not heard back? Kindly check your spam or junk folder as sometimes those pesky filters will catch our emails back to you.